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ARTICLE 1 - GENERAL

The website (hereinafter referred to as the "Website") is an e-commerce site accessible via Internet at the following address: https://www.novexpert-lab.com.

It is published by the company:
Laboratoire d’Innovation Cosmétique et Dermatologique (L.I.C.D) S.A.S, a joint-stock company with a share capital of € 607,620.00, whose head office is at 74 Zone Artisanale de Montvoisin - 91400 Gometz-la-Ville, registered with the Trade and Companies Register of Evry under number 333 433 167 (hereinafter referred to as "NOVEXPERT").


The present general terms and conditions of sale govern exclusively the sales of L.I.C.D products conducted via its website https://www.novexpert-lab.com and only to non-commercial consumers (hereinafter referred to as the Customer(s)).

They are systematically accessible to the buyer on the present website at the time the orders are accepted. Consequently, the act of placing an order implies the buyer's adhesion to these general conditions of sale, to the exclusion of all other conditions contained in brochures and catalogs issued by NOVEXPERT, and in particular those applicable to store sales or other channels of distribution and marketing.

In addition, NOVEXPERT products are intended to be sold only through NOVEXPERT's distribution networks. Consequently, Customers or consumers who purchase NOVEXPERT products on its BtoC website are prohibited from selling, buying or receiving NOVEXPERT's products for resale outside of NOVEXPERT's distribution networks, particularly on Internet sites. Beyond infringing on NOVEXPERT trademarks and product integrity, such acts may be susceptible to engage the civil and criminal liability of their authors.

NOVEXPERT and the Customers, are hereinafter defined collectively as the "Parties" and individually as the "Party".

NOVEXPERT reserves the right to modify the present general terms and conditions of sale and warranties, as well as the contents of the information diffused on the Website, at any time and without notice, it being understood that all the amendments made shall not apply to the orders already validated by the Customer, and accepted and confirmed by NOVEXPERT.
The Customer acknowledges having read and accepted the provisions of the present general terms and conditions of sale (hereinafter the "GTCS"). The GTCS document sets out the entire extent of the responsibilities incumbent upon all Parties. The Customer is deemed to accept them without reservation.
 
They are accessible on the Website and shall prevail, if necessary, over any other version or any other contradictory document.

It is stated that the Customer has the ability to save and/or print the GTCS, provided that no changes are made.If a condition is found to be lacking, it shall be governed by currently prevailing practices in the distance selling sector for companies headquartered in France.
 
ARTICLE 2 - WEBSITE'S PUBLISHER

NOVEXPERT S.A.S.

Customer Service

74 ZA de Montvoisin

91400 Gometz-la-Ville

Telephone: +33 (0)1 60 12 12 77 44 (price of a local call).

contact@novexpert-lab.com



662 029 719 RCS of FREJUS

Intra-community VAT number: FR 07 662 029 719


ARTICLE 3 - WEBSITE'S HOST

This website is hosted by:
Shopify Inc.

150 Elgin St., 8th Fl
Ottawa, ON K2P 1L4
Canada

ARTICLE 4 - CUSTOMER SERVICE AND E-MAIL

Our Customer Service department is at your disposal to answer any questions or to provide further information and advice:

STANDARD MAIL
NOVEXPERT S.A.S.

Customer Service

74 ZA de Montvoisin

91400 Gometz-la-Ville

 

Telephone: +33 (0)1 60 12 12 77 44 (price of a local call).

 


contact@novexpert-lab.com Monday to Friday from 9 am to 5 pm (local call charges), except for exceptional closures.

 


ARTICLE 5 - PRODUCTS - OFFERS - PRICES

PPrior to placing an order, the Customer can read about the essential characteristics of the Products he or she wishes to order on the Website.

Users also acknowledge that promotional offers are valid as long as they are published on the Website and within the limits of their period of validity.

NOVEXPERT reserves the right to change its prices at any time, but agrees to apply the prices in effect on the order date, subject to the availability of products at the time of order. If the order is validated and the products are unavailable after the order date, the price shown on the order date shall be applied, even if it changes before the delivery of said products.

Prices are quoted in euros, all taxes included. They do not include delivery costs, which are added to the invoice and indicated before the order is confirmed. They take into account the VAT applicable on the day the order is placed. Any change to the applicable tax rate may be transferred to the cost of the products.

If one or more taxes or contributions, in particular environmental tax, were to be created or modified, whether upwards or downwards, such change may be reflected in the sale price.

The offers that appear on the NOVEXPERT Website are only valid for the duration mentioned in the media that promote them (e-mails, home page sliders, etc.) and are not applicable, unless otherwise stated, in sale outlets or partnering beauty salons.



ARTICLE 6 - ORDERING

The Customer can place orders online from the "Novexpert Product Ranges", "Skin Needs", "Skincare Types", "Skin Types" pages or any other pages with access to the Product Catalog, within the limits of available stocks.

The order process consists of the following steps:
- The Customer selects the articles for order and adds them to the shopping basket. He or she may enter a special promotional code to benefit from a special price, gift or promotional offer. The Customer can, at any time, check the contents of his or her shopping basket and the corresponding price, and make any changes deemed necessary.
- Order confirmation. Personal information is required for order processing and delivery.
- The Customer chooses and validates the mode of delivery.
- The Customer chooses and validates terms of payment, among those proposed.
- When the Customer confirms the order by clicking on the "Confirm my order" button, the Customer is considered to have formally accepted the order as well as the entirety of the present general terms and conditions of sale.

As soon as the order is confirmed, a detailed receipt is sent to the Customer's email address. This acknowledgment summarizes all the key elements of the order, including the exact amount billed and the terms of delivery.

Please note that the acknowledgment of receipt of order does not in any way confirm the availability of the ordered products nor the payment of the order.

Any order implies acceptance of the prices and descriptions of the Products and Services available for sale.

Each order on the Website gives the Customer loyalty points that he or she can manage directly in the customer area. The Customer can also find information on his or her loyalty points and ways to redeem them on the Website in the customer area.

An order shall be deemed placed on the Website and the general terms and conditions of sale and warranty accepted as soon as the buyer has validated its payment. The buyer acknowledges that the data recorded by NOVEXPERT and the secure payment provider are considered as proof of the nature, content and date of the order.

The act of checking the mandatory “I accept” box by the Customer to approve the General Terms and Conditions of Sale and Warranty and then clicking to proceed with payment via the secure payment site constitutes an electronic signature, which has the same value as a handwritten signature, and the buyer's irrevocable, total acceptance, without reservation, of the order and its conditions.

The sale shall be considered final only after NOVEXPERT has sent the buyer the order confirmation and received full payment.

In the event of non-payment, and/or incorrect Customer address, and/or any other problem inherent to the Customer's account, NOVEXPERT reserves the right to block the Customer's order until the problem is solved.

NOVEXPERT also reserves the right to cancel any order from a buyer, who may be involved in a previous payment dispute, or for any other legitimate reason, particularly with regard to the unusual nature of the order (high amount, in particular when exceeding €200, all tax included). In case of doubt, NOVEXPERT reserves the right to ask the Customer to provide by e-mail a copy of an identity card and/or proof of address.

To track a current order, the Customer can consult his inbox, where emails will be automatically sent at each step of order processing, or consult the customer account, under the "My account" heading, and follow these same indications. The Customer may also contact NOVEXPERT using the contact information provided in the "Contact" section of the Website.



ARTICLE 7 - PRODUCTS AVAILABILITY

The product offers on the Website are only valid while stocks last. The Customer cannot select a product, which is known to be unavailable. If a product is temporarily unavailable, the Website will list it as “out of stock”. If one or more Products becomes unavailable after the order has been placed and within 8 days of the order date, the Customer will be notified by email and/or by telephone, regarding a partial delivery, the estimated date of availability of the missing product(s), or the possibility to cancel the order. The Customer can choose to:

- Keep the order while waiting for the unavailable product to be delivered,
- Or request the partial cancellation of the order,
- Or request the full cancellation of the order.

The Customer may request a full or partial cancellation of his/her order by exercising his/her right of order withdrawal within 14 days. In the absence of a decision from the Customer within the specified time, a partial delivery of the products will be made, followed by the delivery of the remainder, as soon as they are available.

If payment has already been made, NOVEXPERT will issue a partial (in case of partial delivery) or total (in case of total cancellation) refund within a period of 30 days as follows:

- If payment has been made by credit card or a Paypal account, the refund will be made via the website, to the same card used for the payment.

For any question relating to order tracking, the Customer can contact the Customer Service
- by telephone at +33 (0)1 60 12 77 44 Monday to Friday from 9am to 12.30pm and from 1.30pm to 5pm (cost of a local call), in case of exceptional closures - Or by e-mail: contact@novexpert-lab.com.



ARTICLE 8 - PAYMENT TERMS

The payment of purchases on the Site is made exclusively in Euros.

The Customer's order is imperatively validated by his payment, due upon ordering. The Customer may pay for his order:
- by credit card. The only payment cards accepted on the Site are : Visa, Mastercard and American Express.
- or by a Paypal account,

The Customer's account will be debited for the total amount of the products purchased for their value including VAT, at the time of the validation of his order.

However, NOVEXPERT reserves the right to suspend the order and any delivery in case of refusal of authorization of payment by credit card by the accredited organization or in case of non-payment. NOVEXPERT also reserves the right to suspend the order in progress if a payment dispute or any other dispute of any other nature regarding a previous order from the Customer is in progress.

NOVEXPERT implements all means to ensure the confidentiality and security of data transmitted on the web.

 

If you make your purchase on the https://www.novexpert-lab.com Website, Novexpert will store your credit card information.

 

This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS). Information about your purchase transaction is retained for as long as necessary to finalize your order. Once your order is finalized, the details of the purchase transaction are deleted.

 

All direct payment gateways comply with PCI-DSS, which is managed by the PCI Security Standards Board, and is the result of joint efforts by companies such as Visa, MasterCard, American Express, and Discover.

 

The PCI-DSS requirements ensure the secure processing of credit card data by our store and service providers.

Payments made by the Customer will only be considered final once NOVEXPERT has actually received all due amounts.

NOVEXPERT may in no way be held liable for any misappropriation or fraudulent use of any means of payment that were not detected by the verification procedure. The buyer warrants to NOVEXPERT that he or she has the necessary authorizations to use the method of payment he or she has chosen for the order. In case of fraudulent use of his or her payment method, the Customer is invited, upon the finding of such use, to contact Customer Service

- by telephone at +33 (0)1 60 12 77 44, Monday to Friday from 9 am to 12.30 pm and from 1.30 pm to 5 pm (cost of a local call), except in case of exceptional closures - Or by e-mail: contact@novexpert-lab.com

ARTICLE 9 - PROOF OF TRANSACTION

The computerized registers, stored in NOVEXPERT computer systems, under reasonable conditions of safety, shall be deemed by the Parties to be proof of the communications, orders and payments occurring between them. The orders and invoices are archived on reliable and enduring platforms that can be produced as proof, should it be necessary.

 

ARTICLE 10 - TERMS OF DELIVERY

Delivery is agreed to be the transfer of physical possession and control of the Product(s) by the Customer. It is carried out solely after payment confirmation by NOVEXPERT.
The confirmed order will be delivered to the address indicated by the Customer. NOVEXPERT may in no way be held liable for non-delivery to the Customer if the indicated address is incorrect or incomplete. The Customer is therefore responsible for the accuracy of his or her billing and delivery addresses. Any package returned because of an incorrect or incomplete delivery address will be redirected at the Customer's expense.

The Customer can, upon request, have the invoice sent to the billing address and not the delivery address, by checking the appropriate option during payment.

For delivery to the Customer's home in Metropolitan France, shipping generally takes 2 to 5 working days from the day following that on which the Customer placed his or her order and depending on the chosen carrier.

In the event of non-compliance with the agreed deadline or delivery date, the Customer may require in writing that NOVEXPERT carry out the delivery within a reasonable time period not exceeding 30 days from the order date.

Should the delivery period exceed 30 working days from the order confirmation date, the sales agreement can be terminated and the order canceled by the Customer in writing, either by letter to the address of NVOEXPERT headquarters, or by e-mail to contact@novexpert-lab.com.

The agreement shall be considered as terminated when NOVEXPERT has received the written notice of termination, unless termination was executed by NOVEXPERT in the meantime.

When the agreement is terminated, NOVEXPERT has 14 days from the date on which the agreement was rescinded, to refund to the buyer all sums paid by the Customer.

Exceptionally, the Customer agrees that delivery times may be delayed during NOVEXPERT'S periods of closure. To this end, the Customer shall be notified in advance via the Website of the closed periods that may result in extending or delaying the delivery deadline. In this case, the Customer may
- confirm his or her order and accept without reservation the date on which the order will actually be prepared and then shipped,
- or wait for NOVEXPERT activity to resume in order to place the order.

 

To ensure its deliveries, NOVEXPERT uses the services of:

- Private Parcels" for delivery in metropolitan France and Corsica directly to the Customer's home or to the address of his choice. NOVEXPERT shall not be held liable for the absence or loss of the said notice of passage.

The price is €5 including VAT per order, for any order less than or equal to a total amount of €49 including VAT in metropolitan France. Delivery charges are free for any order over 49 € including all taxes or in the case of occasional promotional offers indicated on the site.

- Chronopost" for 24-hour express delivery in metropolitan France if the order is placed before 7:45 am the day before the desired delivery date. The price is 14€ including all taxes. This service does not exist for Corsica.

 

For all other countries and regions of the world, see the information in the table below:

 

Regions

Countries

Carriers

Price

FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES

Martinique

Mayotte

Saint Barthélemy

Saint Martin

Saint Pierre and Miquelon

Reunion Island

Colissimo

17€

Europe

Liechtenstein

Norway 

International Chronopost

17€

Latvia

Luxembourg

Germany

Spain

Slovakia Slovakia

B2C Europe

8€

Bulgaria

Romania

Colissimo International

21€

Poland Balearic Islands

Czech Republic

Slovenia Ceuta

Sweden Melilla

B2C Europe

11€

World

Bosnia and Herzegovina

Faroe Island

Guernsey

Iceland

Jersey

Republic of Macedonia

Montenegro

Serbia

Colissimo

International

21€

Australia

United States

Vietnam

Colissimo

International

29€

Canada

Mexico

DHL Express

26€

Bangladesh

Bahamas

Cabo Verde

Dominican Republic

Fiji

Greenland

Macao

Madagascar

Mongolia

Nepal

New Zealand

Qatar

Seychelles

Sri Lanka

Taiwan

Colissimo International

35€

 

 

The Customer must indicate on the delivery receipt, in the form of handwritten reservations, accompanied by his or her signature, any anomaly concerning the delivery, such as, but not limited to, damage, missing products in relation to the delivery order, damaged parcel, broken products, etc. The Customer must also communicate his reservations and all observed incidents to the NOVEXPERT Customer Service within 5 working days of receipt of the order.

When the Customer, or any person authorized by the Customer, signs the delivery receipt, the parcel is deemed to have been checked.

If the parcel has no apparent anomaly, and the Customer finds, upon its opening, that the products are damaged, missing or non-compliant, he or she has an order withdrawal period of 14 clear days from the receipt date of the order, at the address indicated in the GTCS. To this end, the Customer is provided with a claim form in the appendix of the present General Terms and Conditions of Sale.

If the Products need to be returned to NOVEXPERT, their return must be requested from NOVEXPERT within 14 days of the delivery date and subsequently carried out no later than 14 working days after the request is made. Moreover, product returns shall be accepted by NOVEXPERT only in their original condition (packaging, accessories, instructions) and if, and only if, they have not been unsealed by the Customer. Product returns are the Customer's responsibility.

 

 

ARTICLE 11 - RIGHT OF ORDER WITHDRAWAL

If the products received are damaged, not compliant with the order or his or her expectations, the Customer has an order withdrawal period of fourteen clear days (14) from order delivery. When the fourteen (14) day period expires on a Saturday, Sunday or an official holiday or non-business day, it shall be extended until the next business day. Within this period, the Customer must inform NOVEXPERT of his or her decision to withdraw the order by sending a letter or an e-mail to the contact information indicated on the Website or in the present General Terms and Conditions of Sale.

Subsequently, the Customer has a period of 14 days from the date of his or her formal request for order withdrawal to return the products to LICD 74 ZA Montvoisin 91400 Gometz-la-ville, in their original condition (packaging, accessories, instructions) and if, and only if, they have not been unsealed. The cost of return postage for the package shall remain the responsibility of the Customer.

The Customer will have the choice either to have the returned product(s) exchanged or to be reimbursed for the amount paid for the returned product(s).

The exchange of the products or the refund of the amounts paid shall intervene at the latest within a period of 14 days, from the date on which the returned products or proof of return shipment are received, whichever comes first. Beyond that date, the amount due shall automatically bear interest at the legal rate in force.

Shipping and return costs shall not be refunded and will remain the responsibility of the Customer, unless the products are returned because they do not correspond to the Customer's order (reference error) or were damaged during transport and subject to reservations by the Customer upon receipt. In such cases, and on the condition that the non-compliant and/or damaged products have not been unsealed by the Customer, a return slip shall will be sent to the Customer to be affixed on the return parcel.

If the Customer opts for an exchange of the returned items, NOVEXPERT shall assign an exchange number to the product(s) concerned and communicate it by e-mail to the Customer. Product exchange can take place only after the exchange number has been issued.

In the event of an exchange error, any Product to be exchanged or refunded must be returned to NOVEXPERT by registered mail, as a whole and in its original packaging, to the following address:
ADS Evreux | Reception BIG
ZAC Multi-site Long Buisson 2
Rue Rolland Garros
27930 GUICHAINVILLE
FRANCE

 

 


Any product unsealed by the Customer before being returned to NOVEXPERT shall be considered as already used by the Customer, and, consequently, shall not be exchanged or refunded, unless it reveals a quality problem with the product contained in the packaging. In such case, NOVEXPERT shall diligently perform all the necessary analyzes and bear all the costs borne by the Customer, if the product's non-conformity proves to be its responsibility.

For further information on the scope, content and instructions as regards the exercise of this right, the Customer may contact the NOVEXPERT Customer Service at the following contact information:
- telephone number: +33 (0)1 60 12 12 77 44
- e-mail address: contact@novexpert-lab.com

ARTICLE 12 - LEGAL GUARANTEES

The Customer benefits from the provisions of the legal guarantee of conformity in the conditions of articles L.211-4 et seq of the French Consumer Code and the guarantee against latent defects under the conditions laid down in articles 1641 et seq of the French Civil Code.

- French Consumer Code - Article L211-4: the seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for the lack of conformity resulting from the packaging [...].
- French Consumer Code - Article L211-5: to be in conformity with the contract, the goods must:
1/ Be suitable for the purposes for which goods of the same type are normally used, and where appropriate: to correspond to the description given by the seller and to possess the qualities that the seller presented to the buyer in the form of a sample or model; present the qualities that a buyer may reasonably expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling,
2/ Or have qualities defined by common agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.
- French Consumer Code - Article L211-12 : the action resulting from lack of conformity lapses two years after the delivery of the goods.
- French Civil Code - Article 1641: the seller is required to guarantee against hidden defects of the item sold, which render it unsuitable for the use for which it is intended, or which would diminish the use to such an extent that the buyer would not have acquired it, or would have paid less, if he had known.
- French Civil Code - Article 1648 paragraph 1 : : the action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. When the Customer acts as a legal guarantee of conformity:

- He or she has a period of 2 years from delivery of the goods to act;
- He or she can choose between the repair or replacement of the goods, if possible taking into account the nature of the Products, subject to the cost conditions provided for in article L.217-9 of the French Consumer Code;
- He or she is exempted from proving the non-conformity of the Product at the time of delivery within the 24 months that follow the delivery of the Product.

The legal guarantee of conformity applies regardless of any other commercial guarantee that may be granted to the Customer.

Where applicable, the Customer may decide to implement the guarantee against hidden defects as provided for in Article 1641 of the French Civil Code. Under these circumstances, the Customer can choose between the cancellation of the sale and a reduction of the sale price in accordance with Article 1644 of the French Civil Code.

ARTICLE 13 - LIABILITIES

NOVEXPERT may not be held liable for non-execution of the contract entered into in the event of force majeure, disruption or total or partial strike including postal services, means of transport and/or communications.

Please note that in application of Article 1146 of the French Civil Code, unemancipated minors are unable to enter into contracts. Consequently, orders for minors must be placed by the legal guardian. In case of accidental collection of personal data relating to a minor, the legal guardian has the capacity to oppose their storage and/or transmission to third parties.

NOVEXPERT may not be held liable for any inconvenience or damage inherent to Internet use, in particular service failure, external intrusion, the presence of IT viruses, or any event qualified as force majeure, in accordance with current jurisprudence.

ARTICLE 14 - FORCE MAJOR

Any circumstances beyond the control of the Parties, which prevent the normal execution of their obligations, shall be considered as grounds for exemption from the obligations of the Parties and shall lead to their suspension.

The Party invoking the circumstances referred to above shall immediately notify the other Party of their occurrence and of their disappearance.

Force majeure or circumstances beyond control will be regarded as that which are external to the two Parties, unforeseeable, inevitable, independent of the will of the Parties, and which could not be prevented by them, despite all reasonably possible efforts. Explicitly, are considered as cases of force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence, total or partial blockage of transport or of supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunication networks or difficulties specific to telecommunication networks beyond the clients' control.

The Parties will come together to review the impact of the event and agree on the conditions under which the execution of the contract may continue. Should the case of force majeure last more than three months, the contract may be terminated by the aggrieved Party.


ARTICLE 15 - INTELLECTUAL PROPERTY

All elements of the Website whether visual or sound (brands, videos, drawings, models, logos, photographs, graphics, et all, as well as their compilation), including the underlying technology, are the exclusive property of NOVEXPERT or its suppliers and service providers, the latter granting no license or any right other than to consult the Website.

In accordance with the laws governing intellectual property, any reproduction or representation, in whole or in part, of the Website or any of the elements that compose it, is strictly prohibited, as is any alteration thereof.

ARTICLE 16 - DATA PROCESSING AND CIVIL LIBERTIES

The information obtained by NOVEXPERT via the orders placed by the buyer is necessary to process orders. Similarly, NOVEXPERT may collect user data via Newsletter subscriptions.

NOVEXPERT reserves the right to collect Internet user data, particularly through the use of cookies. Users have the option to refuse these cookies by enabling this option on their browser, or to delete them knowing that the use of the Website may be limited as a result.

NOVEXPERT may then use this personal data to better inform users about its products and commercial offers, and more specifically any operation related to contests. See privacy policy.

The Customer is informed that he or she can choose at any time to no longer receive commercial messages by clicking on the unsubscribe feature at the bottom of each email.

According to the French Data Protection Act, the user has the right to access, amend, correct or delete personal data, which he or she can exercise by writing to: contact@novexpert-lab.com

The user is informed that this automated processing of information, including the management of users' email addresses, has been declared to the CNIL.


ARTICLE 17 - HYPERTEXT LINKS

Customers who have a personal website and who wish to place a hypertext link on this Website referring to the home page or any other page of the Website must imperatively ask NEOVXPERT for permission. However, any hypertext links referring to the Website that use framing or in-line linking are strictly prohibited. In any event, any link, even tacitly authorized, shall be withdrawn immediately upon written request from NOVEXPERT.

The Website may contain hypertext links to other websites. NOVEXPERT cannot be held responsible in the event that the content of these websites should contravene the legal provisions and regulations in force.


ARTICLE 18 - PARTIAL NON-VALIDATION

If one or more provisions of the GTCS are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent jurisdiction, the other provisions shall remain fully in effect.

ARTICLE 19 - NON-WAIVER

The failure of one of the Parties to pursue any breach by the other Party of the obligations referred to in the GTCS shall not be construed in the future as a waiver of the obligation in question.

ARTICLE 20 - TITLES

In the event of a difficulty in interpretation arising between any of the titles heading the clauses and any of the clauses, the titles shall be declared inexistent.


ARTICLE 21 - LANGUAGE

The GTCS are written in French. If they are translated into one or more other languages, only the French text would prevail in the event of a dispute.


ARTICLE 22 - MEDIATION

Any consumer dispute or disagreement, subject to Article L.152-2 of the French Consumer Code, may be resolved amicably via mediation conducted by CMAP - the Center for Mediation and Arbitration of Paris.

Prior to referring to the CMAP, the Customer must have already addressed NOVEXPERT's Customer Service and not have obtained a satisfactory response to his or her claim.

To submit his dispute to the mediator, the Client may:

- fill out the form published on the CMAP website: www.cmap.fr ,tab "you are: a consumer" tab;

- send a request by ordinary or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr

Whatever the method used to refer to CMAP, the Customer’s request must contain the following in order to be processed quickly: postal, email and telephone contact details as well as NOVEXPERT’s full name and address, a brief description of the facts and evidence confirming that the Customer first tried to solve the dispute with NOVEXPERT. "
For further information, the Customer may contact the NOVEXPERT Customer Service at the following email-address: contact@novexpert-lab.com

ARTICLE 23 - APPLICABLE LAW

The present General Terms and Conditions of Sale are subject to French law regardless of the buyer's country of residence and the place of order.


Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Novexpert and the buyer, even in the event of multiple defendants, shall fall, in the absence of amicable agreement, within the exclusive jurisdiction of competent French courts, in application of the rules enacted by the French Code of Civil Procedure.

 

SCHEDULE 1 - WITHDRAWAL FORM

For the attention of L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-Ville, e-mail address contact@novexpert-lab.com.

I hereby give notice that I withdraw from my contract of sale of the following goods/provision of the following service:
Ordered on:
Received on:
Last Name:
Address:
Signature: (if paper notification)
Date:
Once the form is completed, please send it by email to contact@novexpert-lab.com or by post to L.I.C.D 74 ZA de Montvoisin 91400 Gometz-la-Ville.